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An distinctive tweed effect with a practical twist. A subtly original colour palette adds to the comfortable tailored look.

Hartland House, Cumbria

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Terms and Conditions for Website Orders

How to Order & Payment Methods


We have a small Web Shop that can be accessed from the Red “Shop Now” Tab shown close to the top of each of our main Web Pages, or direct from any of the relevant pages by clicking their “Shop Now” button.


The Shop pages show product prices excluding VAT (please do not order direct from the website if you think that VAT exemption may apply, contact us for advice) as well as any options available. Please select any options and quantities and click the “Add to Basket” button.


You are then taken to the first page of ‘Roman Cart’, our provider of secure shopping facilities, where you need to enter your location in order to calculate any carriage charges that may be applicable. Entering these details and clicking ‘OK’ takes you to the Order Summary page where you can check the details of your Order, what payment methods are accepted and whether any carriage is payable, there is also an option to select ‘Collection’ as the delivery method. From this page you can remove products, alter quantities, continue shopping, or go to Checkout.


Selecting ‘Checkout’ takes you to the secure section of Roman Cart where you can enter your Billing Address and Delivery Address if different. There are options here where you can select to have your details stored for next time and to leave a message if required. There is also another option here, to ‘Pay by Cheque’ for approved account holders only.


Clicking to pay by Credit/Debit card will then open up the secure payment page of our provider of secure payment facilities, where you can make payment by Visa, Mastercard, Maestro and PayPal.


Successful completion of your Order and Payment will trigger an automatic confirmation e-mail. We will then process your order as soon as possible and confirm dispatch by e-mail.


Loss or Damage in transit


Your order should be delivered within 3 days of your ‘dispatch confirmation’ e-mail. Please let us know as soon as possible if your delivery does not arrive or arrives damaged.


Cancellation Policy


Where goods have already been delivered it is your responsibility to return them to us in a saleable condition and at your own expense. We will issue a Returns Authorisation Number for identification purposes which must be included with the goods when returned.


We would recommend that items are well packaged and protected and the use of a ‘signed for’ delivery as no refunds can be given until the items have been received and inspected.


Internet Privacy and Cookies Policy


At Richards Residential Supplies Limited we are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy document (the "Policy") has been provided by the legal resource DIY Legals and reviewed and approved by their solicitors.

This Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and how we use cookies on this website.

We do update this Policy from time to time so please do review this Policy regularly.


Information That We Collect


In running and maintaining our website we may collect and process the following data about you:

* Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

* Information provided voluntarily by you. For example, when you register for information or make a purchase.

* Information that you provide when you communicate with us by any means.


Use of Cookies


Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at www.aboutcookies.org.


Use of Your Information


We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

* To provide information to you that you request from us relating to our products or services.

* To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.

* To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.


Storing Your Personal Data


In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.


Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.


Disclosing Your Information


We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

* In the event that we sell any or all of our business to the buyer.

* Where we are legally required by law to disclose your personal information.

* To further fraud protection and reduce the risk of fraud.


Third Party Links


 On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.


Access to Information


In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.


Contacting Us


Please do not hesitate to contact us regarding any matter relating to this Privacy and Cookies Policy or our Terms and Conditions, via email at Richard@richardsresidential.co.uk .


For all other correspondence we can be contacted as below:


Mail:

 Richards Residential Supplies Limited

 Vivary Buildings

 Spring Lane

 Colne

 Lancashire

 BB8 9BD


e-mail: sales@richardsresidential.co.uk

Tel: 01282 861921

Fax: 01282 865449


General


Company Registration Number:  2583102

Company VAT Number   597 8486 54

Company Directors   R M Benson & V Benson


The language for all communication is English.


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